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COVID-19: any official regulations in Scotland?
we planned a trip to Scotland these days and of course everything including flight is canceled .. well, not everything, because 2 hotels refuse to do so. One to offer a voucher but the second one not replying at all.
I totally understand that it's a very hard time for them, like for everyone at the moment, but I wonder if there's any official statement from government I could rely on. The problem is that we don't know when we are able to do our trip and then if at this special point in time this special apartment is free for us. So I feel a bit discouraged to take a voucher and not even that from the second hotel we booked for our round trip through Scotland.
The FAQ on your page wasn't helpful for me. Maybe I overlooked something, but I couldn't find anything related to this.
In Germany for instance there's a regulation for that and hotels have to pay back in case a customer doesn't want to take a voucher which is of course preferred.
BTW: We booked via booking.com, but all they do is just contacting once and on no reply: bad luck, customer.
Thanks in advance