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STICKY: Community posting guidelines: read first!

VisitScotlandVisitScotland Administrator
edited March 2016 in General Discussion

Before you dive into our wonderful community, please read our guidelines to keep you right along the way.

Introduction

VisitScotland’s community enables people from all over the world to ask questions about a wide range of topics to do with travelling in Scotland, as well as find the answers to their questions. 

The guidelines for VisitScotland’s community are in place to ensure it is a safe, fun and informative environment for all visitors, so please follow these guidelines when using the community. 

The community guidelines may be updated from time to time, so if you are unsure of anything, we recommend you check back in on the guidelines. 

Comments

  • VisitScotlandVisitScotland Administrator
    edited May 2016

    Highlights

    Messages or threads that do not meet the guidelines listed below are subject to removal and/or closure. Furthermore, members who are found to be in breach of these guidelines may have their access revoked and be banned from further membership applications.


    Keeping you safe

    Direct threats from members of the community towards other members is against the rules. We will work hard to ensure this does not happen and will work with the police and appropriate agencies when we feel there is a genuine risk of harm to our members or the safety of the general public.


    Law-abiding and respectable

    We will remove posts that are vulgar, obscene, or have racial or ethnic slurs. This is inclusive of text, images, video and other media.

    This is a family-friendly community. Family-friendly means we don’t accept profanities, obscenities, hate speech, prejudiced comments, personal insults, hostile or threatening comments, or images and descriptions of criminal activity, injury or animal cruelty.

    Posting content which breaks the law or encourages breaking the law will be removed. 

    Posting your, and other people’s, private information is against the rules and users doing so will be banned. 

    Relevance

    This is a travel community and we will encourage all conversations around such topics. We don’t believe real estate purchases or long term rentals are relevant and will remove them if posted.

    Advertising

    We prohibit blatant advertising and solicitation of any content on all of our message threads. We welcome reviews, referrals and recommendations but this is not a place for our members to be served adverts.

    No political posts

    VisitScotland is a politically neutral organisation, and any posts which discuss/mention/express political views will be removed. 


    Play nice and be respectful

    This is a community that embraces all cultures, faiths, and points of view. Please respect this and avoid posting any content which could be offensive to others. Be polite and ensure you use appropriate language at all times. 


    Reserving the right to remove posts

    We reserve the right to remove posts that:

    • are racist, sexist, homophobic, sexually explicit or abusive
    • could be attacking or offensive towards others
    • use swear words
    • break the law or encourage unlawful activity, including breach of copyright 
    • advertise products or services for personal gain
    • include personal details such as phone numbers, bank details or email addresses
    • contain content or links to website or content which is considered irrelevant to the community topics 
    • are political in any way
    • are considered to be 'spam'.


    Reporting abuse – when and how to do this: 

    If you believe that someone has violated any of our community dos or don’ts, please notify the moderators. You can do this by clicking the flag icon next to the post which you deem to have broken the rules. Moderators will then intervene and resolve the situation. 


    Community dos

    DO: Use the community as a place to find information about Scotland and a place to share relevant, on-topic content with other users.

    DO: share experiences, tips and knowledge which could inform future visitors of Scotland.

    DO: treat other community users with respect and respect other people’s views, opinions, cultures and faiths. 

    DO: report any content or interactions you’re unsure of. If you spot anything which may be against community guidelines and hasn’t already been dealt with, please report it to our moderators. 

    DO: welcome newcomers to the community.

    DO: check if your question has been answered or topic has been covered already on the VisitScotland community before posting. 


    Community don’ts

    DON’T: post inappropriate content which could deemed as threatening, harassment, obscene, discriminating, unlawful, racist, sexist or ‘adult’. 

    DON’T: advertise your business or blog, or spam the community. Only include links to your blog or website where it is relevant and helpful to do so. 

    DON’T: troll the community or respond to trolls. Please ignore trolling, or flag it and the moderators will handle the situation. 

    DON’T: discuss anything illegal.

    DON’T: post personal information such as your email address, postal address, phone number or bank details. 

    DON’T: link to irrelevant content or post irrelevant content such as surveys or charity websites. 

    DON’T: say something that you wouldn’t say to a person’s face. Be respectful and remember we are all human beings with feelings. 

    DON’T: ignore our guidelines. These guidelines are in place to keep the VisitScotland community a fun and safe environment for all users. 



    Copyright and ownership of content

    Posting on the VisitScotland community is voluntary and we will host images and text created by users. However, all comments, posts and images posted by you, our users, remains your original content and copyright belongs to you. Users clearly identified as VisitScotland staff are posting in their capacity as part of VisitScotland, so content posted by them is reserved to VisitScotland.

    We may wish to use a comment, image or other contribution to the community in our social media feeds, blogs or other media. If this is the case, we'll be in touch with you to check this is okay. We will not reuse, repost, modify or otherwise make use of material you post without doing this first. If we do ask to use your content, you will be credited with a linkback to the originating community post or other source as appropriate. 


    Contact us

    Should you wish to, you can contact us via email on community@visitscotland.com with feedback, queries, complaints or issues regarding our community. We will aim to get back you within 24 hours during the week, 48 hrs at weekends however sometimes this timeframe may be longer.


    We last updated these Community Guidelines on 30th March 2016

This discussion has been closed.